Comprehensive Claim Investigations within 20 days of receipt of medical records

Coastal Claims Company is acutely aware of the importance for timely investigation in order to control the claimant and costs. We will conduct a thorough review of the medical records and any additional information available (Incident Reports, Code 15 Reports, Root Cause Analysis summaries, Peer Review summaries, billing statements, visit histories, etc.) and summarize this information in a comprehensive and concise report focusing on the pertinent issues. Our reports provide the reader with insight on liability, damages and recommendations for any further handling. All of our investigative files are placed on a management diary system.

Litigation Management

Coastal Claims Company believes a successful Litigation Management Program is based on effective communication with the entire team. We will closely monitor Defense Counsel to ensure proper reporting guidelines. Coastal Claims Company recommends an initial lawsuit evaluation be completed within 60 days of assignment. We also advocate a claims committee which includes participation from Defense Counsel.

Escrow account management and administration

It is our recommendation that escrow accounts be established at a nationally recognized financial institution and that a depository account be opened with subsequent accounts for each policy or loss year covered. Other than bank fees/wire fees, there is no charge for escrow account/trust fund management.

Full Service Risk Management Consulting

Coastal Claims Company is excited to offer Risk Management consulting specific to the healthcare industry. Our Risk Management Team has over 18 years of experience in both the acute care setting and long-term care settings. We recognize the unique issues that challenge our clients and offer the most innovative approaches and techniques to prevent future loss.


E-mail: sjenkins@coastalclaimscompany.com